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Dedicated Support Website
We take support extremely seriously and pride ourselves on the ongoing level of service given to our customers.
Our close relationship and long-term commitment made to all our clients ensures they are always satisfied.
Each one of our clients receives a dedicated website which gives them quick access to all the necessary information.
The website is used to display user guide information as well as providing a way to communicate any known bugs.
This also provides an easy way for the users to give their feedback and to make suggestions.
At Better Solutions we think the best people to support an application are the people who wrote it.
Because of this we take the following approach regarding support:
Developers are frequently rotated between development and support.
A dedicated support team and email addresses guarantee that any problems are resolved quickly.
The website is updated constantly with information regarding any known bugs.
All of our tools have the facility to send an email directly to the support helpdesk as well as having direct links to the website.
Supporting other peoples applications
We are also happy to support any applications that have been written by other companies and developers.
These applications will not only receive a first class level of support but will also receive a complementary support website.
Have you got any bespoke applications that need supporting, modifying or updating?
Have you been disappointed with the level of service provided by other consultancy firms, let us support your applications instead?
Converting your old VBA applications to .NET add-ins will not only give you enhanced functionality but will also simplify deployment.
Our website demonstrates our commitment to Microsoft Office and the first class level of support you can expect.
At the moment we are only supporting applications on the Windows platform.
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